Product Support Request

For questions related to hardware and software features and operation, Vanguard Networks offers access to a team of dedicated technical support engineers prepared to answer detailed product specifications, assist with problem diagnosis and troubleshooting and, when applicable, recommend changes and workarounds.  Technical Support is also provided for software updates and software patches.

Technical support is included as part of our North America Service contract and our International Partner Channel Support program. To initiate a Technical Support Request, please fill this form

Alternatively, the technical support team can be contacted via telephone at +1 (800) 544-0062 (option 3) or via e-mail at  International customers can also contact the Reseller partner in their region.

Technical Support Request Form

All items marked with an asterisk (*) are required.

First Name:*
Last Name:*
Product Family:*
Serial Number:
Software Revision:*
File Upload:
File size limit = 10 MBytes

File Type =  .doc, .docx, .pdf, .ppt, .pptx,.txt,.vsd,.xls,.xlsx,.xrc, .zip